Resume

Education

Master of Science in Technical Communication
North Carolina State University, December 2011

Bachelor of Science in Textile and Apparel Business Management
North Carolina State University, May 2005

Relevant Coursework

  • Technology, Law and the Internet
  • Usability Studies
  • Rhetoric of Science and Technology
  • Advanced Technical Writing and Editing
  • Online Information Design and Evaluation

Masters Thesis Project: Development of curriculum for graduate course on Social Media and Technical Communication

Technical Skills

Software and Programming

  • Microsoft Office Suite for Windows; iWork Suite for Macintosh
  • Adobe Products: Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks and Flash
  • Camtasia, Captivate and Jing
  • Remedy Call Tracking System
  • Knowledge of web standards, HTML, XHTML, jQuery and CSS; experience with PHP, ASP, XML and Javascript
  • Experience with administration and customization of content managements systems: WordPress, Drupal and Joomla
  • Accessibility and usability testing and design experience
  • Database management for MySQL

Hardware and Networking

  • Troubleshooting in Windows and Macintosh environments. Some experience with Unix and Linux.
  • PC and printer configuration and troubleshooting
  • Familiar with basic networking concepts, routers, servers, network protocols etc.

Career Summary

2005-present NC State Office of Information Technology
Technology Outreach Specialist 
Web design and development for clients internal to NC State University; project planning for clients, including budget and timeline; coordination of outreach activities for parents and students; training, presenting and document design tasks
2003-2005 NC State Office of Information Technology
Education and Publications Assistant 
Organized training for graduate and undergraduate students; developed training materials and taught course on a variety of technology topics; coordinated outreach activities
2001-2003 NC State Office of Information Technology
Computing Help Desk Consultant 
Assisted clients via email, phone and in-person on a wide-range of technical issues; completed internal-facing website for consultant resources
2002-present Marit Web Design and Consulting
Private consulting including web design and development, site maintenance and hosting assistance; usability test design and coordination; development and delivery of training materials on a variety of technology topics

 

Career Accomplishments

Organization & Leadership

  • Coordinated 20+ staff members for student and parent orientation activities
  • Directed a city sponsored camp including 5 counselors and 200+ children
  • Member of hiring committees for multiple full-time employees; hiring and management of multiple part-time employees
  • Wrote and taught classes on Excel, PowerPoint, HTML and Webpage Design (Dreamweaver), Photoshop, Fireworks, WordPress, Google and others
  • Proposed, planned, marketed and taught classes for university undergraduate students
  • UNC CAUSE 2010 Chair for Marketing and Publications
  • Project leader for IT Orientation activities including New Parent and New Student Orientation sessions, Transfer Orientation sessions, information fairs and an IT print publication
  • 2008-2009 Vice President of the award-winning NC State chapter of the Society for Technical Communicators; Vice President for NC State SIGDOC Student Chapter

Knowledge and Skills

  • Completed Pathways Leadership Training: June 2008
  • PHP Training: Completed April 2007
  • SAS Programming Essentials coursework: Completed August 2004
  • Performed outstanding customer service skills in retail, education and business oriented markets.

Awards and Recognition

  • NC State University Awards for Excellence Nominee – 2008
  • NC State University Awards for Excellence Winner – 2008